How to reach us
Email support@purupurumaker.me. A clear subject line—such as “Bug report,” “Feature request,” “Partnership,” or “Press inquiry”—helps us understand and route your message quickly. Please write in English, Japanese, or Chinese.
What you can contact us about
We welcome bug reports, feature requests, accessibility feedback, privacy questions, copyright or trademark concerns, responsible security reports, partnership proposals, and press or media inquiries. You can also share a useful workflow or tell us where the editor feels confusing. We read every genuine message, even when a suggestion cannot be added immediately.
For bug reports
Include the page URL, your browser and device, the steps you took, what you expected, and what happened instead. An error message or screenshot is often helpful. Please do not send confidential source images, passwords, payment details, identification documents, or other sensitive information.
Response time and support scope
We aim to reply within two to three business days. Complex legal, security, or technical reports may take longer to investigate. Because Purupuru Maker is a free tool maintained by a small team, we cannot promise individual troubleshooting for every browser, device, or creative question. We still read all emails and use recurring feedback to guide improvements.
Privacy and rights requests
Use “Privacy Request” or “Copyright Request” in the subject line when applicable. We may ask for enough information to verify and process a request safely, but we will never ask for your password or full payment credentials by email.